BR1 Pro 5G and T-mobile

Product Discussion
1

I have read through this thread but no resolution it seems. Peplink | Pepwave - Forum

I called T-Mo directly and they checked the IMEI and said everything would work great. Went and got the card and added the 100gb plan to my consumer cell account and the sim connects at 5G or LTE, shows it is connected and has IP but zero throughput. Called t-mo and after many transfers and engineering t-shooting still nothing. Wasted an entire day on this and no resolution. The sim works in my phone perfectly for data, but nothing on the Pro 5G.

Has anyone been able to resolve this or is everything working fine for you?
Thanks
Orlando

2

On the peplink side I recommend upgrade the fw to 8.3fw and using the support.cgi page to also upgrade the cellular modem fw.
What plan did you buy ?

3

I did upgrade the FW to 8.3. but I don’t know how to upgrade the FW in the modem. Support.cgi page? Where is that?

I am on the $50/month for 100gb 5G plan.

Thanks for the reply. You may be on to something with the modem FW.

4

When you are in the router admin interface on the address bar change index.cgi to support.cgi , delete the rest of the text to the right.

5

Thank you. The cell modem is at the latest 3.9.11.

Is there any validity to have to have a bis account with t-mo for this work?

6

In my experience yes it has to be on the business plan. Do you have it under a business account ?

7

No, it is under my consumer account. I was planning on calling and switching tomorrow morning.
Thank you.

8

My Tmobile tablet sim works fine in my BR1 Pro 5g, but my hotspot sim does not. I asked Tmobile about using my own modem and they said it had to be a business account.

9

I got the consumer sim to work just fine. The issue turned out to be OpenVPN and that was stopping all of the url traffic. Seems PL has an issue with VPN’s. Everything works fine when using WiFi wan, but cell is linked to vpn it seems.

10

Yes, this is another case where the cell carriers in the USA make becoming a customer needlessly difficult. Who would have thought a company would have such a well-funded Sales Prevention Department?

I will mention that we have a test SIM we got from here and I’ll bet we have used it briefly in 40-50 Peplink routers. TMO appears (appears!) to be treating pre-paid and post-paid subs differently.