BR1 5G synergized: The SA bands do not show on the controller device

Product Discussion
1

Background:
A B20X as the synergy controller. FW 8.4.1 build 5457.
A BR1 Pro 5GD as the synergized device. FW 8.4.1s014 build 5482.

Issue:
The cellular connection on the 5G offers both NSA and SA bands for customized band connection configuration.
However, the same cellular connection when viewed on the B20X offers only the NSA bands.
Presumably, the bands choice setting should be set on the synergy controller, which would leave the SA bands unavailable.

Any suggestions (before I raise it as a ticket)?

Z

PS: FWIW: Synergy mode is working really well for us, as a means to increase connection redundancy by adding (additional cellular) options to routers, and doing so even using (older) units that would otherwise live a dusty life on a shelf somewhere.

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2

Please raise it as a ticket. Our support will help to follow up with you and work with our developers.

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3

Done.

Ticket #24050074

Z

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4

Got it and will look into the ticket with the corresponding support to diagnose.

2 Likes
5

Sit Loong et al. acted quickly and provided a special firmware to match that of the 5G.

All is well :slight_smile:

Z

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