Balance One WAN 1 health check failed


Approximately 2 months after purchase, our WAN went down with permanently failing health check. Our router would still successfully receive static public IP but no traffic would pass through. I contacted the ISP about the issue asking them to perform health checks on their side. They could ping our IP. A laptop plugged in directly to their hardware could successfully connect to internet.

I switched our connection to WAN 2 with identical settings and our connection is up and running.

Does that indicate Peplink hardware failure on LAN 1?

Thank you.

We’re on 6.1.2 build 1597

It is possible, if you could open a support ticket, we’ll take a closer look at the unit, specifically WAN1.

Thanks Jarid, I just created a support ticket.