Balance One "System Error"


#1

I have a new Balance One Core, which has been running fine since installation August 9th. But sometime overnight (nothing in the log), it developed a problem and this morning the web UI got the white screen with “System Error”. Refreshes sometimes bring up partial pages, login page at one point displayed “Gateway Error”.

I have rebooted and will continue to monitor. Firmware 7.0.1, no feature add-ons.


#2

Can I confirm you got these error messages when you are trying to access the Balance One Core from LAN?


#3

Yes, accessing Balance One Core from LAN. Web Admin Access is LAN Only, and no other access mechanisms are enabled.


#4

Can you download a diagnostic report from the device and send it to our support ticket here?


#5

That seems to be an unrelated support page. I don’t think I can make a ticket on my own.


#6

Hi prosumer:

Apologies. Our support ticket link is here.


#7

Sorry for the wrong URL given and thanks Jason for correcting that.