Balance One support page dropped packets


#1

One of our Balance Ones shows over 1.2 million dropped packets on the LAN interface. That client is also complaining of call quality issues with their VOIP phones.

I can’t find any information in either the forums or the Peplink KB that explains what that dropped packets counter means. What does that number mean? Is it something I should be concerned about or is it something benign?


#2

Hi,

Packet dropped on Receive or Transmit? The counter continue increase?

Packet drop can caused by many factors. Most probably cause is a mismatched Ethernet auto-sync setting.

I suggest to open ticket for us to take closer look to confirm the root caused.


#3

Thank you. I have opened a ticket for you to investigate further. The drops are on the LAN receive side. I have tried manually specifying the speed and duplex settings on both ends of the LAN link, but it didn’t help. I look forward to seeing what you discover. Thanks.


#4

1/22/2016

We are currently experiencing the same dropped packets on LAN Side / Receive. At some point the Balance One resets and drops ALL VOIP calls.

Was there a resolution for this problem. Our open Ticket #758910


#5

Hi,

Noted. Tech support will follow up from there. Anyway, I noticed the Remote Assistance is not accessible, possible to enable it again?

Thank you.