I have three Balance Ones and one MAX Transit all connecting via PepVPN back to a master Balance One. One of the Balance Ones loses connection to the main system once or twice every 1-2 weeks, and about 50% of the time it will not reconnect unless I completely reboot the remote unit.
Thankfully I use inControl which allows me to get into it remotely and do this, but one of the main reasons I use Peplink and PepVPN is because of the resiliency. Has anyone else seen this? I can reproduce it pretty readily as long as a network or power blip occurs, which usually happens once every week or so…
Actually this time around it was the main Balance One - after rebooting the remote one three times, tweaking the PepVPN configuration to make sure there wasn’t an issue, I rebooted the main Balance One and everything reconnected.
Symptoms at the remote end were that the PepVPN connection cycled between “Starting” and “Authenticating” over and over.
Ticket was redirected to a partner, which doesn’t make me happy. All responses have stopped. And did Peplink forward my personal diagnostic downloads that I attached to a 3rd party without my consent?
This just happened again, PepVPN is down.
I have been a loyal Peplink customer for years, but I am starting to search for alternatives after several recent support experiences, and now being told “layers of support” are better for me as a customer.