Balance one site-to-site to Balance 710

Hi PepLink Support,

I try to set up VPN for our external worker access to our LAN network. I followed your guide here(Setting up L2TP With IPsec) Setting up L2TP With IPsec but without success. When connecting using Windows 10 VPN client, I got “A connection to the remote computer could not be established, so the port used for this connection was closed…”. i have B710 firmware version: 7.1.0