Balance One loses wifi connection regularly LAN no problem

Product Discussion Peplink Balance
12

Over 13 hours now with this firmware and wifi has not lost network connectivity once or needed a power cycle. Wifi speeds have frequently slowed considerably (about 40%) compared to LAN speeds though. However, this is a major improvement from where I was 5 days ago.

13

Since following the direction of Support Team member Yaw Theng and following the information below, it is has run like a champ. I’ve tried to crash this thing by throwing everything I could at it and it has just purred along. Yaw is still going to follow up with me but I want to express my gratitude to Yaw and the Peplink community. You saved me money and made me a Peplink customer for life.

Here is the steps emailed to me that helped me clear it up.

STEP 1:

STEP 2:

  • backup the configuration file from the router

STEP 3:

STEP 4:

  • factory reset your router to its factory default setting

STEP 5:

  • wait for the router to boot up properly
  • downgrade your router back to v6.3.2s001
  • this will fix the known issue

STEP 6:

  • upgrade the router back to v7.1.0s026 using the firmware provided in STEP 3
  • restore back the previous working configuration from STEP 2

STEP 7:

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14

Last post, sorry. Wanted to post another update since it’s been over 24 hours since I went through the steps and firmware updates that were recommended to me. The issues have completely went away. No more reduced wifi speeds or dropped connections and I am now able to run the boost feature without any issues (I live in the middle of nowhere). Very happy with the router and impressed with the customer service. Thank you guys.

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15

I am also having very similar problems. I have a Balance One and AP one Mini for my business. My laptop is connected to the AP in the Balance One. Both my wife and I are experiencing frequent disconnects. The WiFi connection does not appear to drop, however the ability to even ping the router goes away.
The serial number for my devices is not listed as being affected by the RAM timing issue identified in this thread. Any other thoughts? We have sales employees that come into the office on occasion and they are experiencing the same thing as well.

16

@cfraleigh

  1. May i know the firmware version running for you Balance One & AP One AC Mini ?

  2. The issue only happen when you connect to Balance One WIFI AP or AP One AC Mini ?

  3. Any issue for Wired LAN devices ?

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17

I might mention we are also having wi-fi issues with a Balance One Core and two Mini APs. I’d be curious if you have seen either of the following issues:

  1. When channel set to “auto” the controller sets both APs to the very same channel.
  2. When one searches for nearby wi-fi transmitters (AP | Controller Status | Nearby Device) only 5GHz transmitters are seen; 2.4GHz are invisible.

Have you seen either of these events? We suspect an AP controller issue and have ticket #788580 open for this but I must say that the Peplink engineers are actively working on it. Our experience suggests that the issue(s) will be resolved.

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18

My Balance One was working really well for a few weeks after I received help but then resorted to doing the same thing. Currently I am manually restarting the router each day. Since doing that, it may drop out a couple of times a week.

19
  1. Firmware Version is 7.1.1
  2. That is a great question. My wife and I are on the side of the building that should always attach to the Balance One. Our factory folks are connecting to the AP One AC Mini and normally just use WiFi to stream music. I have not heard from them that they are experiencing the problem, but will try to get a conclusive answer. Given the nature of how they use it, it may be harder to know for sure.
  3. I have not seen any issue with the wired LAN devices and nothing in the error logs indicates it is a WAN problem.
20

Rick-DC:

Is it possible to determine the channel settings from the admin console, or are you using a WiFi sniffer?
Not sure I have the means to answer either of those questions accurately.

21

clarru:

Yes, I reset the router today and it seemed to clear up a lot of issues. May just have to make that part of my routine until there is a fix.

22

Hi. One can determine the channel in use by an AP starting with the router’s AP controller – AP | Controller Status | Access Point | [Choose the SP of interest] | Select the third little icon over on the right side of the line which a mouse-over will identify as “AP Details.” You will see the frequency and power setting most of the way down that page.

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23

i do understand this might not be your problem but i had this issue as OP and mine was very simple - a hard issue - my wifi chip was overheating. i was post cycle therapy then and i couldn’t find it out myself though. hopefully you’ve found what’s bugging you OP

24

Balance One: 2.4GHz - Channel 1/26dBm, 5GHz - Channel 161/24dBm
AP One: 2.4GHz - Channel 1/23dBm, 5GHz - Channel 40/23dBm

Problems seem to be encountered by my wife most often, even though there are many wireless devices connected. She is connecting over 802.11ac.

I see 2.4GHz, as that is the only frequency my laptop is capable of.

25

I’m assuming you are saying that the WiFi chip in the Balance One is overheating? How were you able to conclude this?

26

OK, just to make certain I am reading your message correctly … both APs have been assigned the same channel on 2.4GHz?

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27

Can you please let me know how you came to this conclusion? My problem has got so bad that I can’t turn on my 5ghz at all now. Simply turning it on with max power causes the whole router to crash. I only us it for 2.4 now and restart each day.

28

Correct Rick-DC, both APs (internal and AP One Mini) are both on 2.4GHz channel 1.

29

Something I noticed today. When the router’s wifi loses internet connectivity, it always happens exactly on the hour. Most of the time it happens at 10pm on the dot. There has to be a bug causing this.

30

@clarru

Did you report back the issue via the previous created ticket ? Support team may not know this if you did not report the issue.

Regarding to the issue happen time always 10pm, i would suggest you to check any event scheduled to run on the mention times. In my experience, mostly this cause by environmental more than the firmware.

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31

Fixed!

TK from support remotely logged into the devices and was able to determine that both devices were ending up on the same WiFi Channels. Apparantly, he was able to change the “Auto Channel Update” time so that both devices evaluated the wireless environment at different times.

Since then, we have not seen a repeat of the issues.

Really enjoying the capabilities of these devices!

Mike

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