In our office, we have Comcast Business Internet coming in through a Comcast-provided gateway that’s dumbed down into bridge mode. That feeds into our Balance One router. The Balance One serves as our router and as a wireless AP for half the office, feeding into a 24 port unmanaged switch and a Unifi AP that serves the other half of the office.
Occasionally, and without warning, our office Internet disappears. At that time, the Balance One becomes inaccessible through the network - wired or wirelessly. Sometimes, if you give it five minutes, it fixes itself. Other times, I have to physically reset the Balance One. After physically resetting the device, our network and our Internet is restored.
Checking the event logs, all I ever see is a “System: Time synchronization fail”. But I don’t see this every time we have a downtime event, and we’re set to use the default Peplink time server. I’ve also tried all the recommended fixes offered when I search for “Time synchronization fail”.
I have updated firmware several times, and completely torn down and rebuilt the network twice (beauty of a small office with <50 connections. We’re currently on the 6.3.0 build 2189 firmware for the Balance One.
Any ideas as to why we’re losing Internet intermittently and the router with it? I’m not happy with our Comcast service, but as disgruntled as I am, I can’t find a way to blame them for this.