Balance One Core unable to access AP firmware packs

From within a Balance One Core dashboard, I can see the availability of AP firmware pack 1171 (release date 2020-02-17), but clicking download just results in an ever-spinning progress indicator. Is this my unique issue or is the firmware pack server down?

@scuba_steve

I just do a quick check with my MFA device and it’s working fine.

Can you try to delete the older one and try to download the latest one again ?

1 Like

I had that issue back on firmware 8.0 on a balance 20, I just tried multiple times and eventually it went through. Then the 8.0.2 release notes had a few bug fixes specific to AP pack firmwares, so I assumed the issue is gone on the new firmware. Are you on the latest firmware?

1 Like

I am on the latest firmware:

And I see the firmware pack is available:

But clicking the download link just shows a spinner that never stops:

What is the target server address? I’d like to run a traceroute. Thanks.

@scuba_steve

Please open a ticket for this to allow support team to check on this.

1 Like