I’ve been using a Balance 30 LTE (BPL-031-LTE-US-T) and Balance One (BPL-ONE) for the last 5 years. Except for the occasional issue, they’re performed flawlessly.
Within the last several months, the Balance One has been hard locking up, requiring a reboot. Other times, the wireless goes out, but wired connectivity seems to continue. Rebooting resolves the issue temporarily.
I updated both to the newest firmware a couple of weeks ago, but it hasn’t seemed to fix the issue with the Balance One. I had been buying the extended warranty, but chose not to renew last December. Naturally, I’m having problems with it now. It’s being used for home use in an apartment currently.
I am not sure if maybe it’s unable to keep up with the demand being placed on it. I have 6 Nest cameras streaming high quality video while I’m away. That is usually when I get notified by Nest that all of my cameras have gone offline. The Balance is using a wired and 4G connection to balance network load from dozens of wired and wireless clients.
I was thinking about renewing the warranty to try to get support for it, but the Balance One is 5 years old. Is there a newer model or another router I should consider instead?