Balance e30 Limiting my connection speed


#1

I have just installed a Balance e30 and have both Comcast and At&T. My Comcast connection I have is a 50Mbps connection but my Peplink is limiting it to max out at 30Mbps. I have checked my Comcast speed by bypassing the Peplink and I do have 50Mbps speed without it. Can anyone guide me on how to fix this in my Peplink?


#2

Can you confirm you have a current version of the Balance 30? The newer version is a metal enclosure while the older version is plastic.

If you do have the newer version then please open a support ticket for further follow up:
http://cs.peplink.com/contact/support/


#3

It is a metal enclosure. I have opened a support ticket via your link. Thanks.