Balance 580 won't boot - replace CompactFlash card?


#1

Our Balance 580, which is a few years old, has stopped working. The LCD glows but nothing is displayed, and I can’t log into the unit over the LAN. Since the unit is out of warranty, I opened it up and saw the CompactFlash card. Considering the unit is a few years old, I wouldn’t be surprised if the card has gone to hardware heaven. If I were to install a new CompactFlash card (they’re so cheap after all), how would I go about installing firmware onto the empty card?


#2

Hi Jonathan, this is not possible. We do offer an out-of-warranty repair service and you can inquire via a support ticket:
https://contact.peplink.com/secure/create-support-ticket.html


#3

it’d be great there was a way for us users to be able to re-flash the flash card ourselves, Don’t suppose you’d ever make an end user replacement a possibility?

we are building up a stack of Peplink Balance units that are dead with the Black boxes and it’s simply not cost effective to repair.


#4

As mentioned by Tim, this is not possible. The only way is to proceed out-of-warranty repair.

Thank you for your understanding.


#5

well in the case that you have decided to not make it possible, hopefully you’ll make it more reasonably priced for users to get their devices repaired?