Balance 380 firmware upgrade

Product Discussion Peplink Balance
1

Hello,

I would like to ask if I can upgrade Balance 380 with firmware 4.8.2 directly to 6.2? I have already unlock key for it.

Thank you.

2

Hello,

If you are running Firmware 4.8.2, please upgrade to 5.3.12 first. Please refer to this article for full details.

3

Hello, I already upgraded to 5.3.12 and I encountered Firmware lock screen. Please send me unlock key.

Thank you very much.

4

Hi,

Please help to open ticket on this.

Thank you.

5

Hello, I already sent the ticket.

Thank you

6

Thank you very much for your support. Upgrade is done,