Balance 20x rebooting

Product Discussion
1

My Balance 20X has rebooted twice so far today with no information as to why.

(removed image with local network information since we’re troubleshooting.)

How do I go about troubleshooting this with PepLink?

-Michele

2

Do you mean at 10:02:01 and 12:03:32? In both cases it looks like someone logged into the local web admin interface (from 172.16.212.124) made some changes and then likely told the device to reboot.

eg:
image.png

1 Like
3

Thanks Martin, but I’m the one making the changes, and I did not tell it to reboot.

The first time, at 10:02, it rebooted 7 minutes after I had pulled my computer out of the SFC to see if my connectivity problems were related to SFC.

The second time, at 12:04, no changes had been made (last Changes applied was 10:07).

I’ve upgraded to 8.1.3 and am waiting to see if that fixes my problem.

4

I’m having the exact same problem. As of yesterday, my Balance20X has started spontaneously rebooting. I’m the only one with access credentials, so it’s not me.

I am running 8.1.3 and it’s happening.

6

@michele654 and @Cameron_MacLean. Both of you have opened a ticket. We will follow up with you there.

Thanks.

1 Like
7

What was the resolution on this issue? i am on 8.2.1 and have seen this happen about 4 times in 1 day.

8

do you have remote syslog configured?

10

I‘ve also seen this problem intermittantly with my Balance 20X. For example::

Jul 30 13:06:24 System: Started up (8.2.1 build 5191)
Jul 30 12:55:21 System: Started up (8.2.1 build 5191)
Jul 30 12:46:18 System: Started up (8.2.1 build 5191)
Jul 30 12:36:01 System: Started up (8.2.1 build 5191)
Jul 30 12:28:37 System: Started up (8.2.1 build 5191)

I opened a ticket a couple of hours after seeing this.