A few months ago we had a full fibre installation and connected our Balance 20X directly to the ONT with PPPoE (previously it was connected using DHCP to a bridge mode ISP router/modem on copper line).
Too regularly it drops the connection and takes a long time to re-establish. The ISP will only support their own router so I’m struggling. This morning the Balance WAN connection was down for over an hour before I gave up waiting and put the ISP router in front of the Balance, which connected in 20 seconds or so.
Can anyone suggest how I can troubleshoot this from my end? There’s nothing more interesting in the event log than this:
Jan 15 08:26:01 | WAN: WAN disconnected (WAN failed DNS test) |
---|---|
Jan 13 18:08:25 | WAN: WAN connected (84.69.69.146) |
Jan 13 17:28:00 | WAN: WAN disconnected (WAN failed DNS test) |
Jan 13 17:26:27 | WAN: WAN connected (84.69.121.51) |
Jan 13 17:11:35 | WAN: WAN disconnected (WAN failed DNS test) |
Jan 13 10:51:42 | WAN: WAN connected (84.69.79.2) |
Jan 13 10:41:05 | WAN: WAN disconnected (WAN failed DNS test) |
Jan 11 11:56:58 | WAN: WAN connected (84.69.113.242) |
Jan 11 11:55:11 | WAN: WAN disconnected (WAN failed DNS test) |
Dec 15 17:45:14 | WAN: WAN connected (84.66.125.232) |
Dec 15 17:04:46 | WAN: WAN disconnected (WAN failed DNS test) |
Dec 10 02:26:15 | WAN: WAN connected (84.69.84.79) |
Dec 10 02:25:13 | WAN: WAN disconnected (WAN failed DNS test) |
Dec 10 02:23:09 | WAN: WAN connected (84.64.248.235) |
Dec 10 02:22:19 | WAN: WAN disconnected (WAN failed DNS test) |
Nov 27 19:40:23 | WAN: WAN connected (84.66.114.138) |
Nov 27 18:37:00 | WAN: WAN disconnected (WAN failed DNS test) |
Nov 27 18:33:18 | WAN: WAN connected (84.69.76.183) |
Nov 27 18:29:11 | WAN: WAN disconnected (WAN failed DNS test) |
Nov 27 18:28:58 | WAN: WAN connected (84.69.93.7) |
Nov 27 18:23:44 | WAN: WAN disconnected (WAN failed DNS test) |
Nov 27 18:22:07 | WAN: WAN connected (84.69.116.106) |
Nov 27 17:36:48 | WAN: WAN disconnected (WAN failed DNS test) |
Nov 27 17:34:02 | WAN: WAN connected (84.65.254.102) |
Nov 27 17:28:05 | WAN: WAN disconnected (WAN failed DNS test) |
Nov 23 19:27:24 | WAN: WAN connected (84.66.96.52) |
Thanks