Greetings
Anyone hear of this ?
Have a balance 20 router installed about a year and a half ago and we just added a lot of entries into the firewall last week
IP Addresses , Blocking applications etc.
Nothing out of the ordinary
It was offline for approx 5 weeks due to Carrier issues/changes etc.
Randomly the unit stops processing and is not pingable ( With or without a wan connection )
Shuts down and we lose connectivity to everything
Latest 8.23 code as We upgraded about 2 or 3 months ago
Approx 25 devices
2 TP Link switches
3 TP Link AP’s
Approx 15 devices using static ( PC’s printers network devices IP Cameras etc. )
The rest DHCP
Notified by some folks onsite as an app stopped responding and onsite found the Balance 20 frozen / locked unresponsive
Possibly the code ?
Either way looking for a fix as I’ll be out there Saturday
Unable to obtain logs as the unit is (network web access , ssh not responding etc. ) dead but the green lights are on at the panel
We’ve encountered similar situations with 20s twice, as I recall. In both circumstances we learned that the Balance 20 was simply out of resources. In this situation I’d recommend submitting a ticket ticket and attach a diag report. Then turn on RA and let the Peplink engineers take a look under the hood. They’ll have an answer for you.
I’ll mention the Balance 20 is the only one of the Peplink line-up where we’ve encountered this issue. When you learn more please come back here and let us know what was found.
Good Morning Rick
My bad , Apologies as I just remembered that this is not a Balance 20 but an older peplink wifi unit purchased about 2 years ago .
Cannot remember the product model number as I will look it up tonight or tomorrow …
We changed product lines last year to the balance 20 but this site has the older wifi router
A little History :
3 SSID’s and 4 networks are programmed into the router and it has been working fine until We upgraded the firewall !
The site was hacked so We loaded the firewall with ip addresses and shut down a lot of services in blocked content
I have in my office a balance 20 that I was going to replace it with but it has no wireless and the comcast router onsite is in bridge mode
Again apologies as being up early trying to get a lot done confused the sites …
Thx for reaching out as I’ll be onsite Saturday and will open a ticket
Regards
Rich
Eeek, maybe its a SOHO?
If you happen to have the serial number of the device and you want to PM it to me I can tell you exactly what model it is.
Well now that did not sound good LOL ( You said Eeek, maybe its a SOHO? )
Yes it is a SOHO
Balance 20 is in my office as I have been testing with it ( Firewall , logs etc. as I may replace it with this )
My supplier stopped selling these but did not give me an answer as to why they did but I suspect its cpu horsepower etc.
Been trying to find a replacement , vlans firewall , wireless etc. and the balance 20 was the only option right now but wanted the wireless ! Fit this Client perfectly too …
Looking at options like the Fortinet 40X but cost may be an issue …
I’ll be out there onsite in the am tomorrow so I’ll grab the info !
Thx
Regards
Rich
Hi Joe. There is nothing “wrong” with the SOHO. It’s just that it’s an “entry level” device and you may be pushing it rather hard. It’s also a “legacy” product. It wold be interesting to learn more about what the problem is (hence my commendation to file a ticket and activate RA) but at some point you may want to think about replacing it. The Balance 20X is a significant “step up” and you’d like the ability to control your new Peplink APs via its built-in controller. :<)
Good Morning
Some of my internet accounts were hacked a while back so I created this account as a temp account . So I shut some down changed user and pwd’s etc. cleaned that up but still have a few like this one that need to be changed back .
The unit just stops responding after a reboot and I believe the logs are deleted ? Not sure about the syslog though hoping that’s intact. I know all user logs like the firewall log etc. in the unit are gone and the date is after the reboot . We really like the unit as it has everything needed and perfect for this site but as soon as we starting up the firewall and adding entries in both the blocking of ip addresses and ports to blocking content due to getting hit pretty hard by hackers this was an issue . Can the databases be changed over form the SOHO to the Balance 20 , Do you know ? Otherwise the balance 20 unit I built will need to be rebuilt when installed as I need a solution today … Thx for all your help !
Regards
Rich