Balance 20: Maximum users/bandwidth

Product Discussion Peplink Balance
#1

Is there maximum user count or bandwidth for Balance 20? I have 2 Wifi APs connected to it and we get severe performance hit when it gets to 20+ users. I suspected the APs at first but the performance problem also affected wired devices so I concluded that the Balance router is somehow choking on something.

Any help is greatly appreciated, thanks!

#2

The Balance 20 is recommended for up to 25 users. You can check the specs on the comparison page:

#3

Thanks, Tim. I am aware of that spec. I didn’t specify in my original question but some of the 20+ users we have are wired to a switch. I assume that switch would alleviate some load from the router for intra-network traffic?

#4

I recommend stepping up to the Balance One as it can easily handle 50 users.

#5

I see. We have multiple standalone APs though, it looks like Balance One is a wifi router. Would you still recommend using Balance One with its wireless turned off?

#6

Yes, that’s because the Balance One is a better hardware platform then the Balance 20 and can handle more users.