I have a Balance 20 installed at a remote office and it is continually locking up after making configuration changes. Here are the config details:
Firmware: 8.1.0 build 4939
Hardware Version: 6
After making changes to the configuration, the web interface often locks up and is unresponsive. Usually the router continues to pass traffic, but sometimes it totally locks up and all traffic stops. The only way to recover is to cycle the power on the device.
This Balance 20 is managing four AP-300M access points and I am trying to get it to work with Speed Fusion Cloud to create a fail-safe connection using two WANs. However, I am afraid to make any changes remotely because the router is likely to stop working and there are no technical personnel at the remote office. They are getting tired of me asking them to disconnect the Balance 20 power after I have made configuration changes and the router stops working.
I finally made a trip to the remote site to investigate (it is in another country that is 3,000 miles away from my location). I tried saving the configuration, then doing a factory reset. After restoring the config, it worked fine, but then it locked up again after I did some tweaks to the configuration.
I have been using Peplink routers for nearly 10 years and have never had this kind of experience. Most of the time I can make changes remotely and have never worried about having the router lock up. Is there something wrong with my hardware or are there bugs in this this release?
Any suggestions would be appreciated.