We have a Balance 20 HW2 with an extremely annoying problem. About once each minute it sends a false e-mail alert such as this one:
This is an automated message generated from StC (Peplink Balance 20: 1824-9677-XXXX running 7.1.0 build 3504).
Wed Jul 11 10:51:26 EDT 2018
Current health status for all WAN:
Comcast TP-Link TC-7620: Disconnected
_Sprint 4G: Connected (IP: XX.XX.XX.XX.XX) _
Peplink | http://www.peplink.com
Jul 11, 2018
This is well beyond annoying now. We’re getting about one e-mail each minute! Importantly, we’re checking the health of that WAN and a PepVPN to this router with Multi-Ping and there are NO health problems associated with this WAN. This is corroborated by checking the iOS “app” and also the B20’s log. The WAN is healthy.
Here’s what we’ve done to stop the flow of nuisance e-mails:
- Turned off the e-mail notifications (did not work).
- Rebooted the router (did not work).
- Even turned WAN health checks off (also did not work.)
We have ticket 785172 presently open with Peplink for other issues (see previous postings regarding a myriad of debilitating issues with this product. In the interim, I’m wondering if any of you folks may have any ideas we may try to stem the tide of nuisance e-mails. Any thoughts?