This morning I tested one of our Balance 20 devices by first disconnecting WAN 1 (Comcast cable internet). All traffic appeared to be redirected to WAN 2 (DSL connected via a wi-fi client) – good. Then I simulated a failure of WAN 2 and expected traffic to be transferred to the AT&T 4G card plugged into the USB connector. All worked perfectly – as expected. Well, all was good until the next step …
I then reconnected WAN 1 and WAN 2 by plugging the ethernet cables back in within a few seconds of each other. Now, the B20 appears to be working with two critical exceptions:
(1) The UI is totally unresponsive. The last screen I saw, captured and shown below, shows CPU at 100% and all three WANs connected. I can’t see the UI and Firefox shows the web interface as “connecting.” There is also no connection via the iOS client.
(2) PepVPN has not started.
While I’d LOVE to submit a ticket on this, there is no way I can invite remote assistance or to save a diagnostic report as I have no control over the B20 at all.
Where from here? It appears that the only solution is to do a brute-force reboot of the B20 – something I am loathe to do. Some prompt advice would be greatly appreciated – I need to get PepVPN going.