B20 6.2.0 b2895 dropping game connection on PS4 ~every 10min

Running a Balance 20 I’ve had for years and recently added the extended coverage to upgrade to the 6.x firmware.

PS4 connected though a Dell 2724 switch to the Balance 20.

After upgrading to 6.2.0, I am getting frequent drops when playing a specific game, Destiny. Destiny is a heavily connected game and requires a full time connection to the internet. Drops are approximately at 10 minute intervals. Other PS4 games and functions like streaming Spotify don’t seem to have any issues.

When I reverted back to 6.1.2 b2717 the problem went away. I was able to stay connected in game for over 90 min the first time I logged back in.

I’m happy to help troubleshoot if there is any interest in following up.


Can you share the setup of Outbound Policies and Real-time bandwidth usage during problem occur?

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