B-ONE: "BLE component is incompatible to the firmware"

Product Discussion Other Products
1

On my Peplink B-ONE product code: B-ONE-T-PRM, hardware revision 1, firmware 8.5.0 build 5636, I see the following error message:
“BLE component is incompatible to the firmware, please contact distributor for support.”
I’m not using Bluetooth and I think I turned it off by: https://192.99.99.99/cgi-bin/MANGA/support.cgi → bluetooth-off

Do I need to contact support if I bought my B-ONE on Amazon?

2

Had exact same on mine - appeared after upgrading to 8.5.0 and disabling.
Went away with a reboot, think it’s a minor bug.

3

We tried to reproduce the issue with the following steps but couldn’t see the issue.

Step 1 - Boot up B One Plus (and B One) in fw 8.4.1
Step 2 - Make sure the Bluetooth is detected
Step 3 - Upgrade B One Plus to fw8.5.0
Step 4 - Check the Bluetooth is ON, then manually turn it OFF via <support.cgi>, no error message is displayed on the Web Admin - Dashboard.

Can you submit a ticket for our team to look into the device? Do quote this forum post in the ticket so the support team can refer to this post for more background info.

4

I rebooted, but the message “BLE component is incompatible to the firmware" did not go away.

5

Thank you for a quick response, a New Ticket 24090997 has been submitted.

6

I am also seeing this in 8.5.0 on my B-One. Same hardware revision. I also turned my Bluetooth off via the support page. I had upgraded to 8.5 from the factory 8.3. I am curious to hear the resolution this. If needed I can also submit a ticket.

7

The error message “BLE component is incompatible with the firmware” disappeared after I downloaded the firmware directly from Peplink website into my mac book pro and then manually uploaded it to my B-ONE. Interestingly, the firmware version remains the same at 8.5.0 (build 5636). Many thanks to Peplink support for recommending this solution.

To confirm, the issue occurred under the following sequence of events:

  1. I initially updated the pre-installed 8.3.0 firmware on my new B-ONE to version 8.5.0, following a “Check for firmware” prompt.
  2. After the update, I encountered the error: “BLE component is incompatible with the firmware. Please contact the distributor for support.”
  3. I attempted to disable Bluetooth by navigating to https://192.99.99.99/cgi-bin/MANGA/support.cgi → Bluetooth.
  4. The error message persisted, even after rebooting the device.
  5. Finally, I manually uploaded firmware version 8.5.0 (build 5636), which removed the error message.
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8

In summary, the issue is not related to BLE incompatibility with firmware version 8.5.0, but rather a minor reporting error that occurred during the direct upgrade from version 8.3.0 to 8.5.0, bypassing intermediary versions like 8.4.0 and 8.4.1.

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9

For me a manual upgrade B-ONE 8.4.1 > 8.5.0 brought up the error, but from memory it cleared with a reboot.

10

Thank you for sharing the details and solution if you encounter that error message.

I just had that same exact experience and message appear yesterday when upgrading a family members router. Manually uploading the firmware did the trick and the message went away. :slight_smile:

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11

When you did step 5, were you already booted into version? I rebooted to version 8.3, then manually uploaded the firmware and am still seeing the issue. What do you see on your reboot page?

12

Before I completed step 5 (manually uploading firmware version 8.5.0, build 5636), the system was already running this version. I’m not sure what you mean by the ‘reboot page.’ After rebooting, I logged in as admin and checked the ‘Dashboard’ tab. Previously, I had seen the message ‘BLE component is incompatible with the firmware’ in this tab, but it no longer appears.