B One 5G with Max Adapter 5G

I just purchased the Max Adapter 5G and tried to get it to work on my B One 5G. Since I could not (works fine as a standalone tethered to my pc), I ended up doing some research and found that the LTE Max Adapter is supported but not the 5G Max Adapter according to the supported models section. Is there a reason why? Thanks!

Below is what is considered supported models:

Supported models

The MAX Adapter is compatible with models which have a USB WAN port. To set up and use your MAX Adapter with a compatible device, you must install operating Firmware 8.1.1 or higher.

Full list of devices compatible with the MAX Adapter (LTE):

  • Balance series: 20, 20X, 30 LTE, 30 Pro, One, 210, 310 5G (HW2), 310 Fiber 5G (HW2), 310X, 305, 380, 380X (HW2), 580, 580X (HW2), 710, 1350, 2500, 2500 EC, MFA500, SDX, SDX Pro (HW2)
  • Surf SOHO series: Surf SOHO MK3
  • B One series: B One, B One 5G
  • MAX series: BR2 Pro, BR1 ENT, HD2, HD2 Mini, HD4, MBX, MBX Mini
  • MFA series: HD2/HD4 with Media, MFA 200, MFA500, MFA 750

Full list of devices compatible with the MAX Adapter (5G):

  • Balance series: 20X, 30 LTE (HW3), 30 Pro, One, 210 (HW4-5), 310 5G (HW2), 310 Fiber 5G (HW2), 310X, 305 (HW2), 380 (HW6), 380X, 580, 580X, 710 (HW3), 1350 (HW2), 2500, 2500 EC, MFA500, SDX, SDX Pro (HW2)
  • MAX series: BR2 Pro, BR1 ENT, HD2 (HW5-6), HD2 Mini, HD4, MBX, MBX Mini
  • MFA series: HD2/HD4 with Media, MFA 200, MFA500, MFA 750

@Greg_Burton
I don’t see why the MAX Adapter LTE and 5G cannot work with B One. If you find your B One with the MAX Adapter 5G cannot work, please submit a ticket and our support can follow up with you.

I am embarrassed to say that we need some updates on the supported models. Will update that information to avoid any confusion.

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Hello @Greg_Burton,

FWIW - I have a B One 5G and successfully connected/used a Max Adapter 5G (with AT&T and Verizon). I will note that I had to use the official USB-C cable that comes with the Max Adapter 5G for a solid/stable connection (my third party USB-C cables were flaky for a stable connection).

I will admit that I did not use the usb cable that came with it and will try that out when I get a chance. Thanks!

Helo @Greg_Burton,
We have paired the Peplink MAX Adaptor 5G with the Peplink B One series without issue. We always use the USB C cable that comes with the Peplink MAX Adaptor.

The MAX Adaptor should work with other USB C cables, though we’ve already discovered that USB C cables are just as prone to issues as USB A cables. Sometimes, a new cable is all it takes to fix the problem.

Happy to Help,
Marcus :slight_smile:

Oddly enough, I checked it again and it showed up. I did nothing but just left it be overnight. I will be using a different cable in the future (more beefier) but thanks again for your help!

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