I’ve had my B One 5G devices now for about a year and for the most part they’ve worked very well. Until recently, I was consistently getting 5G speeds > 200 Mbps. Last month, however, I noticed that the performance fell off so dramatically that the Business 5G service is now barely usable. When checking, the IMEI brings up a device ODI B ONE but to Verizon appears as only a 4G device. I’m able to connect to the 5G NSA network, but it’s essentially prioritized me as if I’m 4G LTE only…it’s very poor. Verizon is pointing the finger at Peplink and saying that firmware updates caused the IMEI for these devices to show as no longer 5g-ready. This seems like a bunch of nonsense. I’m just wondering if anyone else has experienced this same issue with Verizon and what they’ve done to get around it, if anything. It’s been almost impossible to get anyone to help me and when I do, they point to the device as the problem, not the fact that they’re misclassifying the IMEI. I’m kinda stuck at the moment and paying for service that can’t exceed 20 Mbps atm.
Can you help to submit a ticket - Peplink Ticketing System for us to take a look? We also wish to confirm that the comments from Verizon is correct.
Please copy me in the ticket. Thanks.
fwiw i have been having major problems with verizon wireless network in general the past almost two months on cell phones. i dont know if its related. but something is messed up big time or they changed something and made their network bad.
Yeah, they certainly have issues but my issues have been mostly related with customer support up until now. The problem is simple. Peplink devices, at least B One 5G are being treated like 4G devices. The customer support shows my B One 5G as a B One Plus. They keep saying B One Pro actually. Either way, Peplink needs to work with Verizon to ensure support of their devices or I’ll be junking my equipment or going to a different provider.
And apparently Peplink engineers aren’t able to figure it out either even though it’s pretty obvious what’s wrong. 
So much for these devices being certified for Verizon. When the device looks like a 4G device because of its IMEI, there’s clearly something wrong and it’s the customer that gets caught in the middle trying to resolve it.
I’d seriously reconsider if you’re planning on using a Peplink device for Verizon. They use Quectel modems which are not “certified” by default and requires a vendor to go through a certification process. Apparently Peplink hasn’t gone through the necessary steps to make sure their devices are accepted as 5G capable by Verizon’s network. When you need help, nobody will give you an answer. They just try to pin the blame on you.