Hi, this is my first post on this forum.
I’m not an IT specialist so please bear with me if questions below don’t make sense.
Unhappy with the provider’s managed router we decided that we needed our own, with a Mac-friendly VPN option. Encouraged by the reviews we purchased the peplink Balance One (to get something future-proof). The provider (cBeyond, now Birch) ensured us that bridging their equipment to give our router a public IP was flawless, but then the tech support made a remark that our phone system also needed to be configured on our router, mentioning PBX, which is completely foreign to me. We use an older Avaya phone system and our phone and internet has been redone into one integrated package by cBeyond, all traffic going through a single Cisco gateway and I was told that the traffic could NOT be split between phones and data.
I can set up and configure a router/firewall for a SOHO network, but I have zero experience with phone systems and VOIP. I don’t know if this is a process that requires certain services and ports to work that can be configured by an end user, or is it a job for a trained tech.
Could someone tell me if the Balance One can even handle this, or do we need some specialized hardware?
Could anyone highlight some general steps needed to accomplish this, so I could at least know what procedures to search for?
Like I said, I’m completely in the dark, any help or explanation is appreciated.