I would love if the devs could implement a reboot on failed ping feature that could run on the Transit or BR1 minis. I am finding that when these devices lose cellular, they have to rebooted to regain it - obviously these cant be rebooted via the portl if there is no cellular. A feature that could tell the device to ping a domain and reboot automatically after a set number of failed pings would save many in-person site visites.
What plan are you using? Does the smartcheck health check not work?
what is the root cause? why is the device losing cellular?
Assuming 110v power is available where your routers are set up, you can accomplish the desired task with this:
Yes would be nice to see this implemented in the router software but in the meantime these work well.
@Jacob_Seay, the idea sounds interesting, however, we are more interested in getting into the bottom of the reported symptom. Do you mind submitting a support ticket to let the team take a closer look at it?
I have submitted a ticket. After checking the logs, this is what i found “WAN: Cellular disconnected (WAN failed SmartCheck) in SIM slot A”
Failed Smartcheck
Just guessing this is still not a useable feature yet.
Wondering if there is a way to force an automatic reboot of the unit if it looses it cellular connection. Thought maybe time sync, if it was unable to check the current time from an external server, it could reboot.
My unit is remote, and i have issues with the power. Sometimes it doesnt reconnect to T-Mobile and requires a re-boot which is challenging as it is in the US and I am in Canada
I have the Pro Max Br1 5G
Hi,
New Peplink user here.
We have used Teltonika modems many years but I got now bunch of MAX BR1 Pro 5G to play with.
What I find staggering is this lack of auto reboot feature. As discussed in this thread or in couple others that I found from forum.
Feature has been requested but reply has been always to fix underlying problem instead.
Yes, that is good idea but I don’t think we are going ever to get perfect world with perfect operator’s networks.
Issue might be on modem or operator side. Or combination of these.
We have several modems on ships that sails between different countries and we bond them with 3rd party solution.
Modems have only 1 SIM and no other wan connections.
I have monitored their behavior for last couple of months and found out that it is needed to reboot modem or at least restart cellular module to regain connectivity time to time. Not daily but maybe weekly.
Otherwise modem will just hang on “trying to connect…” even on home network with great signal levels.
Cellular module reset works so I think it would be great feature to be able to reset module based on health check result.
Or to reboot whole modem. Either will fix the issue.
Please consider this on next release.
Teltonika have had this feature and I use it on all of our modems. So, I don’t need to manually check status and do restarts, if needed.
Thanks!
When things are working properly the automatic reboot is not needed.
We have devices running 2+ years and have not needed it.
Some clients do requests a daily or weekly reboot and that can be setup.
You can navigate to the support.cgi from the address bar and setup scheduled reboot.
You can also set it up in ic2 as well.
Additionally you can also schedule up/down just the cellular interface instead of the entire unit itself if you wanted it to reconnect quicker.
If you want it reboot the cellular upon “stuck condition” I would raise a ticket with peplink when it gets to this condition so the automatic logic can be better improved. The right fix would have it restart the cellular module automatically instead of the whole unit.
Thanks Jonathan!
Support.cgi was also new thing for me and I found this “Watchdog support” config from there.
I found following explanation from forum:
“We have our propriety mechanism to monitor the cellular module connection status. If the module is not connected for more than 180 seconds, the module will be reset for re-connections.”
Isn’t this just what I was looking for? I will at least test this.
I witnessed one of these hangs again now. I enabled watchdog feature but it didn’t do anything in 10 minutes or so.
Not sure, if this requires reboot after enabling it.
However I managed to get screen record of situation and also exported diagnostic report.
Will check next how to make ticket.
I reboot should not be required after enabling. Submitting a ticket is the right thing to do here, I think. You may wish to post the ticket number in this thread.
1 Like