Firstly, this issue is having a major impact on our live environment and affecting many users.
We’ve been using Incontrol2 to manage our Peplink devices for some time now. But few days ago, all my Pepwave AP One devices connections to IC2 at one of our clients locations have been randomly going offline & online, while the actual device is up and running physically and can be connected to. So when IC2 shows the AP offline, you can connect to the wireless network on one of the AP’s, but not ping 126.96.36.199. All AP’s are affected by the issue, but not all at the same time. Sometimes there are up to 4/7 of the AP’s offline at once. Some times just one. Rarely are all AP’s showing online in IC2 at the same time.
No changes had been to the network prior to seeing this issue. I did update the firmware for all the AP’s to the latest 3.5.3, but that has only seemed to make the issue worse. Please advise. I called into tech support for a down system and alsoopened a support ticket. Please advise. Thanks.