AP One AC Mini interoperability with Spectralink 84-Series Handsets

Product Discussion Pepwave AP & Surf
1

Hi everyone:

Got a quick question for all, apparently an “issue” that we have apparently just discovered with regards to the WiFi on the AP One AC Mini.

We are trying to use the AP One’s to work with Spectralink 8440/8441 series WiFi handsets, however, when we configured the SSID and WPA2-PSK keys etc, the handsets reports that is cannot see any WiFi AP. We have confirmed the SSID is working OK – multiple devices (iPhones, Android phones, laptops etc) can see the SSID and join the network, but not the Spectralink phones.

For the record, the Spectralink phones does not have any issues when trying to connect to WiFi APs from Meru/Fortinet, so I am not sure what could be wrong here. I’m thinking maybe the AP and handset are not using exact same frequencies, but I have the AP set for New Zealand and similarly the handset is set for Regulatory Domain to which is for EU/AU/NZ…

When I carry out a Diagnostic check on the handset, it seems the handset is seeing “funny characters” in the SSID name, however, it could pick up and recignise the BSSID of the AP. See attached pictures taken from the handset.

The AP is running firmware 3.6.0 build 1805 and the WiFi settings are being managed by IC2, but I have also tried it on another AP One running with the same firmware but in standalone mode and the issue remains.

Any thoughts/ideas about this?

Thanks.

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Hi everyone:

Just an update, I did some further testing, and as prt of the tests I rebooted the AP One to firmware 3.5.4, and hey presto, it works. So, it looks like something has “changed” in 3.6.0 that is preventing the phones from connecting to the SSID.

Anyone have any thoughts as to what could be wrong/different…?

Thanks.

Kind Regards
Chuck

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Hello Chuck_Ng,

Can you please download a diagnostic report and submit that for review? You can submit a ticket with us here.

Thanks,
Zach

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Thanks @Zach_Tangen

I’ve got in touch with Wei Ming via email and have sent the details to him, so will await for him to come back to me.

Thanks again.

Kind Regards
Chuck

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@Chuck_Ng, I have opened a support ticket (#786687) for the case and escalated to Engineering Team to investigate. We shall follow up from there.

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@WeiMing - Thanks for this. Yep I did receive the Ticket Notification. Thanks again for your asisstance - it is very much appreciated.

Cheers
Chuck