I’m using a Balance 305 and I want to split tunnel to send all Microsoft Teams traffic through FusionHub so I can do WAN smoothing as our primary WAN drops packets all the time.
I found this guide here Prepare your organization's network for Teams - Microsoft Teams | Microsoft Docs which seemed helpful, as it says IP addresses 18.104.22.168/18, 22.214.171.124/14, and 126.96.36.199/14 then UDP ports 3478 through 3481 and lastly Audio 50000-50019, Video 50020-50039, and Screen Sharing 50040-50059 which is shown in the Teams admin centre.
So I set up outbound policy based on the above, and it seemed to work as making calls would clearly show it going over SF through FH. However, there’s 2 issues we have:
If a remote user or customer calls us, either via PSTN to our Teams DID, or to Teams directly, it just doesn’t ring for us 95% of the time.
If we dial out to another Teams user, it connects, we see and hear them and they hear us, but they do not see our video.
So I posted on the MS Teams reddit and official forums and basically had every single reply telling me never route Teams through a VPN and all this other nonsense as they couldn’t understand why I’m doing this. So thought I’d try here to see if anyone has any experience with this! We have maybe 2-4 dropped packets every 10 minutes on our cable internet and our ISP says there’s no issue but there’s no one else we can use here. It’s impacting Teams calls making them drop or get choppy so I wanted to do WAN smoothing using LTE as WAN2, but I don’t want all our traffic to go over that so was hoping to just break out Teams if possible.