Response of ticket 725505 - Monthly Usage
I do apologize for the delay in response due to the holiday weekend.
I have given this information over to our Advanced Team for review and
in order to troubleshoot further, we would want a diagnostic report from
the Balance while the issue is occurring but before rebooting for
Here is a link to instructions on capturing the report-
Also to expedite matters, we would like to gain access to the Balance
(if it has been closed from the previous issue) to attempt to verify
this information ourselves and for the Engineering Team as well.
To open the Balance, Please perform the following steps:
-. Keep the unit Power On all the time during the troubleshooting
-. Connect a stable, Wired Ethernet WAN link to the device for accessing
-. Enable the Remote Assistance Service at:
http://<Your device’s IP>/cgi-bin/MANGA/support.cgi
-. If you have placed a firewall in front of the device, please set it
to allow the device to connect to the host ra.peplink.com.
If there is any reboot occur in between, please make sure to switch on
the remote assistance service again, as the service will be switched off
automatically after a reboot.
To make sure we are able to connect to your device for investigation, we
would like to request for authorization to access your device via WAN
admin access and do any necessary change for the investigation.
Please confirm and provide us the WAN IP and WAN credentials of your
device, as well as choose “LAN/WAN” under the Web Admin Access at System
> Admin Security.
Please keep us posted and let us know when you are ready for
The Peplink Team
Response of Ticket 725347
Please see the following link on how to set up a static route in your
Vigor 120s in order to reach your internal LAN:
The Peplink should not require anything more than an outbound policy
specifying which WAN link to use.
Let me know if I can be of further assistance.
The Peplink Team