Any problems maintaining a PuTTY connection?


Has anyone had problems maintaining a PuTTY connection and found that it traced back to your Peplink Balance One? We have been having some problems maintaining a consistent connection and it seems to coincide with the timing of our installing the new Balance One. I suspect we have a problem somewhere else but I wanted to see if anyone knew of any issues.

Thank you!



HI and welcome to the forum!
I use putty all day with a Balance One as my main gateway device with no issues. What exactly are you seeing?

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My users are getting this error message regularly throughout the day:


(In case the image didn’t come through, the message is “Network error: Software caused connection abort”)

I really don’t think it’s the Balance One but I’m running out of other ideas and I thought I would check to see if anyone here knew of anything.

Thanks for replying!



Hmm. That might be the balance closing idle sessions. Try turning on TCP keepalives in putty and see if the problem goes away.

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I’ve already got that on.