Adding Balance 20 to incontrol2 fails

I am trying to add a balance 20 that we received from a warranty replacement.

I get: Failed. Already added.

If i search all organization devices for that serial, it does not come up. Could this be a refurbished device that is registered to someone else?

Appreciate if you could PM me the SN to get this taken care of.


I am enccountring the same issue with a new Balance ONE,Please take off any prior registration. I purchased it new in the box from an authorized dist. Not sure why it has already been registered?

I PM you S/N.



May i know is this resolved ? Else please open a support ticket here for the team to further check.

Recommended for faster response time, please contact our authorized dist (purchase point) and they should able to assist you for the product registration issue.

Thank You