From an email sent to the Sales dept.:
I could not find a good way to ask for a feature. I would like to talk to someone regarding the future of Active Directory integration with your Balance 380. After many many years configuring networks I was seriously surprised that your device does not support Active Directory integration directly in favor of radius authentication. I would like to know why this is and if there is any road map for integration in the future?
This information is key to my planning so I would really appreciated a thorough response containing the following information
- Why is Active Directory not integration ( licensing?, technical issue?, another reason?).
- If there is a road map for this feature can I know what the schedule is for this?
- Do you have any other devices that integrate?
- Any other info you believe to be pertinent to this conversation?
Thanks so much for your prompt and thorough reply,
PS: I spent quite a bit of time trying to find information pertaining to this on your web site as to avoid this request for a human to actually connect with me but I was not able to find anything.