Activating Fusion Hub behind firewall

Product Discussion FusionHub
1

I install a FusionHub instance behind a pfSense firewall, FusionHub’s WAN has a private IP, while the public IP is with pfSense firewall. Internet connection is tested using the PING tool and it’s working. See below

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However, the license activation is failed with this screen below…

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Any clue what’s going on?

2

i think that there is a problem with tcp\udp port . Can you try to open all traffic from FH ip to Any ?

Regards
Antonio

3

By default all LAN IP are open to any, see below…

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4

@cckhaw

Would you able to check on the firewall logs and verify any traffics is denied ?

else please open a support ticket for support team to check.
:sweat_smile::sweat_smile::sweat_smile: No clue for this until support team check on the device and verify what traffics is being blocked

1 Like
5

@sitloongs Firewall logs has many traffic denied messages, any IP address in particular I can filter? Perhaps the response from license server is not able to get through the firewall? if I can find out then I can allow the port or IP to pass through

6

@cckhaw

Please check the following link :slight_smile:

1 Like