Not sure you have opened a ticket for this. If you want to verify whether the OpenVPN traffics reaching to the FusionHub, you can actually perform packet capture at the FusionHub Web Admin support.cgi page and open the captured files using WiredShark application to verify any traffics for port 1194 reaching to the Fusionhub WAN. If you did not to see any traffics for the captured logs, that mean the traffics is being blocked at the network level.
