I have a 580x with two high performance starlinks that the logs for the cable says connnected disconnected multiple times and I presume this is during the night for software updates .
In the morning the link is down and there is no connectivity, InControl says the VPN is up, but logging into the 580x and the FusonHub itself, both indicate “establishing” and it is stuck in this state.
we tried a couple things looking to see if the configuration was different, but in the end a reboot of the 580x brought the link back up again.
How can we improve the stability?
Thanks,
Jonathan
Starlink firmware updates can do some weird things.
We have seen something similar where a firmware update caused a
SpeedFusion tunnel to disconnect and reconnect, and although the primary tunnel came back up fine, the subtunnels did not. A real pain to trigger notifications on even when we knew it could happen.
In that case, resetting the WAN interface, or making a change to the VPN profile helped.
What we think was going on was the session to the starlink ground station was being held open on the terminal side but it was closed on the internet side of the next hop. So a wan reset / profile change tore down the session from the terminal to the next hop which reset its session tracking and the subsequent new session worked as expected.
Short answer then is that unless Peplink builds in a mechanism to try an interface (or speedfusion tunnel) reset for Starlink WANs when speedfusion has issues (which is really not a good approach in my opinion), all you can do is wait for Starlink to stop causing these problems (that they likely don’t know about), or build your own monitoring mechanism to spot the fact that WAN is up and speedfusion is down to get an engineering response when it happens.
Thanks Martin, this always seems to happen in the wee hours of the morning.
we are trying to automate something to bring this back up, and are coming up short.
preferrably by CLI or the settings in speed fusion, this is really not good. we have business critical customers on there.
I can get that automated for you I would think. Send me your details via private message and we’ll work it out.
If it is a critical site I assume you have more than one dish?
You should have control now from the Starlink dashboard to defer software updates for three days. So if you have two dishes at a site you can get one to apply immediately and the other to defer.
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