Peplink Balance and Pepwave MAX supports 4G / 3G connections. A list of supported USB modems is available at http://www.peplink.com/technology/4g3g-modem-support/.
If your modem is not on the list, we can support it by remote assistance service.
To do so, please turn on Remote Assistance and create a support ticket with us at https://contact.peplink.com/secure/create-support-ticket.html
Please provide the following when creating your support ticket:
- Modem make and model
- Name of your 4G / 3G Service Provider
- Your country
- APN, username and password (if any)
- Does your modem provide Internet connectivy when connected to a PC? (Yes or No)
- Is your SIM card locked? (Yes or No) If yes, please provide the SIM PIN.
- Any error message
Our engineers will connect to your device by our remote assistance service to take a closer look. Steps for allowing remote access will be provided by our support team.
Enjoy your Peplink/Pepwave.