I have a Balance 20X Model BPL-021X-LTE-US-T-PRM. We used it with Verizon Wireless for a year with good results. I switched all our cellular to T-mobile. I can’t get the 20X to communicate using the T-mobile SIM.
The 20X shows the correct SIM information and lots of signal strength. The connection status is stuck at “acquiring address.” I talked to T-mobile several times, they made sure the account was set up for a router. I can put the card in a tablet and it works fine.
Is this device compatible with T-mobile in the US? Is there something else I need to reset in the device to change from Verizon to T-mobile?