2 Problems with Balance 20 router

Hi all,

I’m new to the forum and I’ve run into 2 issues with a new Balance 20/AP One mini set-up. Perhaps someone can help.

  1. I can’t get Wan 2 to recognize an ISP. It always says disconnected. I’ve switch ISP sources between the to WAN ports and both work with WAN 1 and neither work with WAN 2. Is the router defective or am I missing something? It is running the latest firmware.

  2. AP one mini’s are not recognized if I use a switch but work fine when directly connected to the router. Again, is this a configuration I’m missing or is something wrong. I’ve tried 2 different switches and neither work with the Balance 20.


Please open a support ticket for further investigation: