I have a postpaid Magenta Max plan with 10 lines on it that is not a business account. My account does include 5G coverage, and I can usually just swap SIM cards freely between any of my Pepwave devices.
The Max BR1 Pro 5G does work with T-Mobile, connected to 5G (see screenshots). I took the card straight out of a SIM injector connected to another device 2 days ago and plugged it straight into this device with no issues.
It seems like you got your plan from a third party, have you tried getting one directly from T-Mobile?
We’ve communicated with 5Gstore and understood that such TMO exceptions (about consumer plans) are new to our teams. The incorrect answer was certainly unintentional.
You are also advised to reach back to 5Gstore to continue the support that was offered and the resolutions that had been discussed.
Thank you.
P.S. Peplink will clarify with TMO and make sure our marketing materials are crystal clear.
I don’t really understand what you are trying to say. I spoke to the 5G Store and in fact they were on the phone with me in a conference call with T Mobile. Two days in a row with two different 5G Store Tech Support Reps in multiple hour conference calls with T Mobile. The bottom line is that Peplink/Pepwave needs to get T Mobile to authorize your Max BR1 Pro 5g for use by non business account customers. As of right now the only plans available for this device are 4G 50gb plans. That’s a fact!
You are exactly correct. I had one with AT&T myself. T Mobile is brutal. We asked about using a SSN or FEIN and the answer was no. Must have a tax ID etc. etc. Very disappointing.
At one point before May or so of 2021 you were able to sign up and get a 100gb plan, is this what you are trying to still achieve? I don’t think this promotion is available anymore.
Additionally, if you hover any of the original post links, they all direct to T-Mobile business.
Are you able to provide a link to the current 100GB plan you are trying to get activated?
That definitely is a fact!
However, they seem to now offer just 50gb/$50 month as compared to the 100GB/$50 month, as the normal price, is that what you are referring to?
The 100GB/month was a promo deal that appears to have expired.
After doing a little bit of T-Mobile research, they swapped the $50 month plan to an unlimited plan instead. Why would you still want only 100Gb at that point?
$40 => 50GB, $50 =>unlimited.
You already suggested a $50/month plan, so why would you not choose this?
Or
If you are going to pay $50/month just get a postpaid plan with all of the same options and not have to worry about a connection issue when inputting the SIM card.
As I previously had stated, I have had no issue swapping SIM cards on a T-Mobile postpaid plan.
We have communicated with TMO and clarified the situation. We were told that TMO business internet plans do require a business Tax ID for activation, they will not accept a SSN or FEIN. This is unrelated to the device or Peplink. All certified TMO devices are subject to the same service policy.
In other words, for TMO’s business internet plans, Peplink’s TMO-certified devices - such as the BR1 Pro 5G - can be activated when a business tax ID is provided - considered as a business account.
A consumer or individual user is eligible to sign up with TMO’s consumer plans. All Peplink TMO-certified devices are also compatible to TMO’s consumer hotspot/data/router (BYOD) data plans.
In short, Peplink devices will work with both TMO business and consumer plans – subject to TMO’s terms and conditions.
The essence is TMO needs a real business account. Some plans are just not available to consumers.
Regrettably further questions on their terms and conditions can only be addressed by a TMO representative, we do not have enough info to further comment. Thanks.
I might point out that that’s Verizon’s policy as well. When we applied for our corporate account with Verizon some time ago we not only had to furnish our company’s TIN, the rep was required to retrieve the first three pages of our incorporation documents from the Secretary of State.
I struggled with T-Mobile. Tried to move my 100 GB plan from Sprint, no go, nor for any T-Mobile plans at 100 GB. You can get the 50GB Mobile Internet Plan (with 5G support) for $50/$55 per month depending on auto pay. This is a consumer plan. Just got it initiated on Tuesday March 22nd and using it as we speak on my Pro 5G. 50 GB is all T-Mobile will provide right now for the Pro 5G.
Now Verizon??? They “support” the Pro 5G but have no plans attached to it as of yesterday. Awaiting a response to my ticket at Verizon. Have not tried to put my LTE sim from my Mk2 into the Pro 5G so see if it will work…
For what it’s worth. Many Peplink owners with Verizon data plans have been able to take a currently activated data only plan sim from another device & place it in a current Peplink device.
I presently have 4 Verzion data only plans we use as secondary data sources installed in 4 different devices. When I obtained the sims from Verizon I asked Verizon support if the sims were device specific. Their response was no.
The above link reflects the devices presently certified for use on the Verizon network. Assuming you have a data only sim, I suspect it will work in the Pro 5G (may need to account for sim size).
In looking at the Verizon data only plans available for my devices, it appears Verizon is offering plans from 15GB @ $17.00/mos. to 150GB @ $68.00/mos.
As Keith pointed out, Verizon refers to these data only plans as hotspot plans. In my case, I use Verizon as my cellular phone carrier & have been using one of their data only plans as a backup.
On the surface, these plans look to be very competitive… even more so with military discount.
I didn’t have an old Jet Pack, but a tech support guy at Verizon managed to provision my sim in that device then move that sim # to my device. If you put is a Pro 5G IMEI, it shows it as supported but does not let you choose a plan and then tells you that you need one. The screen does not provide any options. So, my problem is fixed, but the bigger Verizon plan issue is not yet.
Aivlys,
All the carriers seem to make this more complicated than it really needs to be.
This is the process I have been going through without any significant difficulty.
I use Verizon as my cellular phone (voice) providers. That may or may not make a difference.
Several years ago, I acquired a data only plan for a Sierra Wireless modem in my PC.
When I acquired my Peplink device, I established a 2nd data only plan for the Sierra Wirless. As Verizon did not add GB’s to an existing plan (in my case), I acquired a new SIM along with a new number. As the number of devices has increased in my use case, I continue to add additional SIMs/data plans. The SIMs are interchangeable between devices (may require adapters).
As Verizon changes it’s offerings, I go into my account (on the Verizon web site) & select the device I want to change the plan on (manage plan). I get a list of plans like reflected above. Pick the plan you want & your done. It’s really that simple.
