We have problem with our Peplink device

Hi,
Dear Sirs
Good Evening

We have a peplink load-balancing device and connected eight ADSL internet connection with it.
So we can not access Youtube & Google without Proxy.
Could you please help us with this. what setting should we use for this problem??

Hi - Welcome to the forum.
Which Peplink Balance do you have?

Do you mean you have to use a proxy to access Youtube and Google because if you do not use a proxy it doesn’t work? If not what happens?

If you directly connect to the ADSL line with a laptop can you access Youtube and Google fine?

At the moment I suspect you have a https load balancing issue. Do you have a https persistence rule in your Outbound policies?

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  1. Which Peplink Balance do you have?
    A. We have a PeplinkBalance1350 model

  2. Do you mean you have to use a proxy to access Youtube and Google because if you do not use a proxy it doesn’t work? If not what happens?
    A. Yes, We can’t access google & Youtube without Proxy

  3. If you directly connect to the ADSL line with a laptop can you access Youtube and Google fine?
    A. Yes, we can access

  4. At the moment I suspect you have an https load balancing issue. Do you have an https persistence rule in your Outbound policies?
    A. No, Now We don have Outbound policies, So I want to try configuration Outbound policies.
    How to Configuration Outbound policies, Can you suggest us about the https persistence rule in our Outbound policies?
    Thank you very much for your support.

  1. At the moment I suspect you have an https load balancing issue. Do you have an https persistence rule in your Outbound policies?
    A. We just created the HTTPS Persistence Policies rule in our Peplink Balance But even then we can not access Google & YouTube without proxy.
    Should we restart the Balance after Configuring the https persistence rule? Or should I do something else.
    Could you please let us know, Why is this happening??

Actually I don’t know why this is happening yet.

I suspected that you were connecting to Youtube initially on one WAN and then the traffic was being load balanced and so youtube gets confused as it sees you requesting from two public IPs at the same time and doesn’t know where to send the traffic. That’s why you need a https persistence rule that looks like this:

Easiest way to test that is to create an outbound policy set to enforce for a PC connected to the LAN so that all of its traffic uses a single WAN eg:

Then check that youtube works. If it doesn’t work using a single WAN then something else is going on.

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What error you are getting when trying to access Youtube and Google?