Hey everyone -
I have a Peplink Balance 30 that I’ve utilized for a SoHo network for the past few years for two low speed DSL lines out in a rural setup. Everything was working great - never had any issues, outside of an occasional network outage, which wasn’t related to the Peplink.
Within the last 4 months, I upgraded to Firmware 6.3.3 build 3231 - since then, I’ve had constant issues maintaining a steady connection. After running from anywhere in the 20 minute to 4 hour range, all of the sudden the Peplink reports “WAN Failed DNS Test” on both lines and drops all connection.
What’s further odd is that neither DSL model shows any error - in fact, both are still running without issue. After 2-3 minutes of the Peplink reporting the error, the modem jumps in errors and loses connection itself. Thus meaning either the Peplink has some form of ESP, and is detecting a potential error (doubtful), or when the Peplink drops the lines, it sends enough errors to the modem over the WAN port and essentially crashes the modem (much more likely).
Both lines have been tested by the ISP - both at the CLEC and at the NID - there are no reported errors showing. We event went as far as to rerun new internal wiring, and swap all of the connections at the NID. We also replaced each of the modems. By all accounts on the ISP, they’ve gone above and beyond, and my own testing has shown the same results in errors (no CRC or HEC errors until after the Peplink drops the connections).
I also took matters into my own hands and hooked each modem individually up as the uplink for the network - after a day or two, no errors reported and no issues with dropping connection. This also further validates my concerns with the Peplink.
I now see that FW 7 is available - and is my next step in ‘hopefully’ resolving the issue; however, I wanted to see if there was any additional steps that anyone could recommend before I start looking for an alternative replacement.
Thank you in advance!
