USB Disconnecting (no device detected)


#1

Pepwave Surf SOHO MK3 Firmware 8.0.0 build 1406
Verizon USB 730L

Periodically, 4-5 times daily, the device loses the modem then reconnects about 2 minutes later. When the modem is connected directly to a laptop, this doesn’t occur. I have reverted the firmware as far back as 6.x.x with no change. Portion of event log below.

Mar 05 11:14:45 WAN: USB connected (100.79.105.73)
Mar 05 11:14:29 WAN: Priority changed (Priority 1 - USB / Priority 2 - WAN / Disabled - Wi-Fi WAN on 2.4 GHz, Wi-Fi WAN on 5 GHz)
Mar 05 11:12:43 WAN: Priority changed (Priority 2 - WAN / Disabled - Wi-Fi WAN on 2.4 GHz, Wi-Fi WAN on 5 GHz)
Mar 05 11:12:11 WAN: USB disconnected (No device detected)
Mar 05 11:12:10 WAN: Priority changed (Priority 2 - WAN / Disabled - Wi-Fi WAN on 2.4 GHz, Wi-Fi WAN on 5 GHz)