Peplink Balance and Pepwave MAX support 4G / 3G connections. A list of supported modems is available at http://www.peplink.com/modem.
If your modem is not on the list, we can support it by remote assistance service.
Please provide the following information when creating your support ticket with the following informations:
- Modem make and model
- Name of your 4G / 3G Service Provider
- Your country
- APN, username and password (if any)
- Does your modem provide Interenet coinnectity when connected to a PC? (Yes or No)
- Is your SIM card locked? (Yes or No) If yes, please provide the SIM PIN.
- Any error message
Our engineers will connect to your device by our remote assistance service to take a closer look. Steps for allowing remote access will be provided by our support team.
Enjoy your Peplink/Pepwave.