Hello,
I opened a ticket on February 17 and have yet to receive any kind of official acknowledgement or steps being worked to resolve my ticket. I purchased the extended warranty and am not impressed with the level of support received thus far. The only response was someone trying to push me off to a reseller (where I initially purchased the device). This support person was not aware of the Peplink policy that when an extended warranty is purchased from Peplink, Peplink proper is responsible for providing service in this scenario.
Can someone from Peplink please look into my ticket? The latest firmware update is causing disconnections every 7 hours. I can revert the firmware but that won’t get the issue fixed and won’t allow for troubleshooting.
Ticket is #781728. Thanks!