Hi @MartinLangmaid as i’ve mentioned on the previous post, I’ve followed the steps to got the unlock key as I should, but when I add that key to peplink it returns the error:
Unlock key validation failed. this is why i came for help. unlock key ends with == is it part os the unlock key? I’ve tried both ways, with and without ==.
Hi @Tim_S I’ve searched and researched my Gmail account from Inbox to SpamBox and the last update I got from Peplink, its the “automated message to acknowledge the receipt of my request”! i’ve just added @peplink.com to my contacts as well so it can be whitelisted.
If it is under warranty it would definitely be replaced. If you bought these second-hand from someone else you should ask for your money back. 5.4.9 firmware is very old.
Hi, I picked up your original ticket and replied (ticket number 779988), I noticed a couple of days later you sent a 2nd request - 780319. I have merged both tickets into 779988.
However, as Tim said, if you are able to get your money back, that is the right path, if not, perhaps try factory resetting the device(s) - your first ticket said you had 2 devices. If the status page does display valid information, please drop a new support email to us, or reply to 779988 ticket with the serial numbers and I’ll investigate for you.
Yes as I’ve mentioned, Company has 2 Peplinks, 1 I found off and the second is under production use, and I had to manage both to be used as 1st primary and 2nd backup.
So you have the information of the 1st Peplink already.
I’ll try to login to 2nd PepLink (the one under production already) and see if I can reply to ticket 779988 the 2nd Peplink Status.
Thank you - however, please be aware, if you already have SpeedFusion configured between these devices and both are running Firmware 5.x.x then unless you can upgrade both to 6.x.x the SpeedFusion will stop working!
Hi @Steve.Taylor I’m back with the information of you’ve requested earlier with the 2nd Peplink status. I’m afraid of replying to ticket 779988 via email and end up not receiving the replied emails as it’s happening… I’ve logged 1st ticket and never saw replies from support this is why I logged the 2nd ticket… this way I have to have your help from the forum…
Now my question is, is it secure to post status screenshot here??? If yes then I’m ready to send suck an information!