Hi there. My company has 2 Peplinks Balance 710 v5.2.9 and but both have been reset.
Apparently I need to updated, I tried to follow steps on how to find the unlock key and i could manage to find it.
When I login to Devices I get:
no Model information
Serial Number 0000-0000-0000
I’ve used the serial number found on chassis of the devices… but whenever I try to use that given key I get the error Unlock key validation failed.
Can support please help me?