Unable to upgrade firmware Ticket #769791


#1

Purchased a peplink 20 and I am trying to bring it current, I can not update the firmware no matter the version I use. There are no firmware versions listed in the reboot menu. I have purchased the extended warranty to obtain the unlock code.
I do have a feeling the device firmware table maybe corrupted, is there a way to side load firmware ? or a utility like my asus router has for recovery?

Thanks


#2

The only thing you could try is a pin reset to factory default settings. If that doesn’t do it then it will need to be replaced via RMA if it is under warranty.

Thanks.