Switching power sources pimp link balance

Hello pet link community, I have pep wave and pep link balance one installed on a yacht. Both are set up through separate UPS. When I switch from generator power to shore power/ land half of my peplink balance one outputs disconnect for 15 to 20 seconds. Is there any way I can resolve this issue or is my peplink failing? Thanks.

How is your balance one powered?
Do you have a picture?