Surf SOHO gets disconnected from RV Park Wifi


#1

So…I have been struggling with connecting a router via Wifi as WAN (WAW) at the park I am staying. I have a Cradlepoint that sometimes connects and then disconnects for no apparent reason. I have a Wifi Ranger that usually cannot connect at all. I got the Surf SOHO to see if it would be a better choice. The SOHO stays connected to WAW sort of. It periodically gets disconnected and then immediately connects again. I took a more careful look at the event log and began to notice a pattern. When I copied it into a spreadsheet and filtered on the disconnect event, it seems that the disconnections almost always appear on a regular basis:

[TABLE=“width: 364”]

Date/Time
Note

3/22/2014 8:44

WAN: Wi-Fi WAN disconnected

3/22/2014 7:34

WAN: Wi-Fi WAN disconnected

3/22/2014 4:44

WAN: Wi-Fi WAN disconnected

3/22/2014 4:14
WAN: Wi-Fi WAN disconnected

3/22/2014 3:34
WAN: Wi-Fi WAN disconnected

3/21/2014 22:24
WAN: Wi-Fi WAN disconnected

3/21/2014 21:04
WAN: Wi-Fi WAN disconnected

3/21/2014 19:44
WAN: Wi-Fi WAN disconnected

3/21/2014 19:04
WAN: Wi-Fi WAN disconnected

3/21/2014 15:44
WAN: Wi-Fi WAN disconnected

3/21/2014 10:34
WAN: Wi-Fi WAN disconnected

3/21/2014 9:15
WAN: Wi-Fi WAN disconnected

3/21/2014 7:32
WAN: Wi-Fi WAN disconnected

3/21/2014 7:24
WAN: Wi-Fi WAN disconnected

3/21/2014 7:16
WAN: Wi-Fi WAN disconnected

3/21/2014 3:04
WAN: Wi-Fi WAN disconnected

3/21/2014 0:14
WAN: Wi-Fi WAN disconnected

3/20/2014 21:14
WAN: Wi-Fi WAN disconnected

3/20/2014 15:44
WAN: Wi-Fi WAN disconnected

3/20/2014 15:34
WAN: Wi-Fi WAN disconnected

3/20/2014 15:30
WAN: Wi-Fi WAN disconnected

3/20/2014 15:24
WAN: Wi-Fi WAN disconnected (WAN failed DNS test)

3/20/2014 14:41
WAN: Wi-Fi WAN disconnected

3/20/2014 13:51
WAN: Wi-Fi WAN disconnected

3/20/2014 13:01
WAN: Wi-Fi WAN disconnected

3/20/2014 11:41
WAN: Wi-Fi WAN disconnected

3/20/2014 11:31
WAN: Wi-Fi WAN disconnected

3/20/2014 10:51
WAN: Wi-Fi WAN disconnected

3/20/2014 10:31
WAN: Wi-Fi WAN disconnected

3/20/2014 9:51
WAN: Wi-Fi WAN disconnected

3/20/2014 9:31
WAN: Wi-Fi WAN disconnected

3/20/2014 6:51
WAN: Wi-Fi WAN disconnected

[/TABLE]

At the start of two days ago, it looked like it almost always disconnected on minute 1. It then shifted to minute 4. Is it possible that the park doesn’t want routers connected and some utility is running that interrupts service? Dish Network has been doing a lot of work on the Wifi in the park and this may be either deliberate or inadvertent. I plan to contact them. They may or may not be aware of this or willing to discuss it.

Has anyone ever seen this before? How does a network identify a device as a router, not a computer? When I connect a PC directly to the network, it stays connected (or maybe automatically reconnects and doesn’t tell me). This has been puzzling me for quite a while.


#2

The RV park has no idea that you are connecting with a router, they just see it as another device on the network, same as your laptop.

It sounds like they are doing this on purpose, maybe they have a short DHCP lease time or something.


#3

When I connect directly with a laptop, it doesn’t drop. I agree that an IP device is just an IP device and the network shouldn’t know the difference. Is there a way that Windows recovers from a short interruption that the router doesn’t? When it reconnects, it has the same IP address. I know there are network scanners (like Spiceworks or Nmap) that can identify routers. I wonder if they don’t want routers on the network for some reason.

I was having problems with other routers on this network, too. I wonder if yours is more robust and at least stays connected longer than the others.


#4

Can you please create support ticket here and turn on Remote Assistance


#5

Done as requested. I included a diagnostic file with the ticket. ID [Ticket #740875]


#6

It seems that 6.0.3 is more stable on this network than 6.1.0. With the older version, it ran all night, didn’t disconnect once, and was connectable in the morning. With the new version, it was dropping, sometimes every 10 minutes. Two mornings, my Samsung phone could access the wifi LAN side, but PCs couldn’t and the Wifi WAN couldn’t access the internet. A reboot of the router (or adding another Wifi LAN SSID) got everything working again.